AI agent & call recording disclosure

When you call a business that uses Deskwise, your call may be answered by an AI voice agentoperating on behalf of that business. The AI is designed to help schedule appointments, answer common questions, take messages, and route urgent calls. Consistent with California's Bolstering Online Transparency Act (Bus. & Prof. Code §§ 17940-17943), the AI identifies itself as an AI when required to do so.

You can ask to speak with a human at any time. Say something like “transfer me to a person” or “representative” and the agent will route you to the business's human staff (or take a callback message if no one is available).

The AI is not a licensed professional. The AI is not a licensed medical, legal, financial, mental-health, or other professional, and its responses are not professional advice. For time-sensitive medical emergencies, dial 911. For questions that require professional judgment, the business will connect you with a qualified person.

Some businesses that use Deskwise record their calls. Recording is a per-business setting controlled by the business, not by Deskwise.

• Where required by law, including in two-party consent states (California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington), the AI will inform you at the start of the call that the call may be recorded.
• If recording is enabled for the business you are calling, the call begins with a recording notice.
• You can request not to be recorded. The agent will offer to transfer you to a human or end the call.

Each business is responsible for complying with the wiretap, eavesdropping, and consent laws of any state in which it or its callers are located.

• Audio— only if the business has enabled recording.
• A text transcript of what was said on the call. Transcripts are stored as a normal part of operating the service, even when audio recording is not enabled.
• Information you voluntarily share— your name, phone number, appointment details, and any payment information you provide to the business (processed by Stripe).

• Default retention is 24 months from the date of the call. A specific business may retain data for a shorter period.
• You can request deletion by contacting the business you called directly, or by emailing contact@vellor-systems.com. We will route your request to the business (which is the data controller) and act on its instructions.

• Right to know what data is held about you.
• Right to request deletion of your data.
• Right to opt out of recording— ask the AI for a human or to end the call.
• Right to a copy of any data you provided.

More detail is in our Privacy Policy.

Businesses that use Deskwise (“Operators”) must comply with applicable laws when using the service, including:

• The Telephone Consumer Protection Act (TCPA).
• State wiretap, eavesdropping, and call-recording laws.
• HIPAA where applicable, under a signed BAA with Deskwise.
• Any pre-call notices or AI-disclosure requirements imposed by the jurisdictions in which the Operator does business.

Deskwise provides tooling — including a default first-message recording notice and AI-disclosure prompt — but the legal responsibility for disclosure and consent rests with the Operator. See our Terms of Service.

• For data requests: contact@vellor-systems.com.
• For legal questions: contact@vellor-systems.com.
• For questions about a specific call or appointment, contact the business you called directly — they are the controller of your data.