For HVAC contractors · AI receptionist + emergency dispatch
Never miss an emergency call again.
Deskwise picks up the 2am no-heat call, triages the emergency by severity, dispatches your on-call tech, and books standard service jobs directly into your schedule. Same agent, same number, 24/7.
No card. Pay-as-you-go. Forward your existing number tonight.
The problem
The phone is bleeding revenue.
Emergency calls hit at 2am. You don't.
No-heat in a Minnesota January. No-AC in a Phoenix July. The customer calls three contractors at once, and whoever picks up first books the job. If you're asleep, you lose a $400–1,500 ticket — and the customer is gone for the year.
Your competitors have a 24/7 line. You don't.
The big regional HVAC companies pay a $3,000/mo answering service. You can't justify that on a 4-truck operation, so calls go to voicemail after 5pm and on weekends. Voicemail conversion is 12%. Live answer conversion is 65%.
Existing customers can't reach you when their unit dies.
The maintenance customer you spent two years earning calls about an emergency, doesn't get through, and calls the next company in their Google search. They don't come back — even after you've installed two systems and signed a service plan.
What Deskwise does for HVAC contractors
Trained on your workflow, not a generic script.
Triages emergencies by severity
No heat in winter, no cool in summer, gas smell, water leak — the agent recognizes the severity from natural language and routes accordingly. Standard calls book themselves; emergencies escalate immediately.
Dispatches to your on-call rotation
Configure on-call schedules per week. The agent texts the right tech with customer name, address, equipment type, and a one-line summary. Tech can confirm or hand off with a tap.
Books service calls into your dispatch board
Maintenance, tune-ups, filter changes, warranty visits — booked into time windows that respect drive time, technician skill match, and existing routes. No more triple-booked Tuesdays.
Asks the right HVAC intake questions
System age, brand, last service date, what's it doing, when did it start, single or two-stage. The tech rolls up knowing what they're walking into — fewer return trips, higher first-visit close rate.
Handles 'how much is a service call?' in one breath
Your diagnostic fee, after-hours surcharge, and standard service rates — the agent answers without putting the caller on hold. You set the prices; the agent never improvises.
Sends SMS confirmations and arrival windows
Customer gets a booking confirmation, the technician's name, and a 'we're 20 min out' text when the truck rolls. Reduces 'did anyone get my message?' callbacks to zero.
How it works
From ring to booking in under a minute.
01
Phone rings
Existing customer, new prospect, after-hours emergency — Deskwise picks up by the second ring in your company voice.
02
Agent triages + dispatches
Emergency? On-call tech is texted in 30 seconds. Standard service? Booked into a time window with the right tech and drive-time accounted for.
03
Truck rolls
Your tech sees the job on the dispatch board with all the intake notes. Customer gets an SMS confirmation. You sleep through the call you would've missed.
Pricing
One number. Same agent. Three tiers.
Pay-as-you-go, cancel anytime. Annual saves two months.
Solo
One operator, fully staffed. Your AI employee runs while you work.
