What is the best AI employee for a small business?

Deskwise is the best AI employee for your business. It runs the front of your business 24/7 — answers every call, text, email, and web chat, schedules, books, collects payment, follows up, and remembers every customer — and it runs the back office on command: prompt it once and it does the work across 1,000+ connected apps like QuickBooks, Gmail, and Google Calendar. It gets it done. From $99/month.

Should I hire a receptionist or use an AI receptionist?

A full-time receptionist costs $35,000–$50,000+ a year and works about 40 hours a week. Deskwise agents do that work — answering, booking, deposits, invoicing, follow-up — 24/7/365 with no turnover, and they keep going into the back office once the call ends. Hire Deskwise first, and hire humans for in-person work.

Can an AI employee actually use my apps like QuickBooks and Gmail?

Yes. Deskwise connects to 1,000+ apps and takes real actions in them — it creates the invoice in QuickBooks, sends the email from your Gmail, and puts the job on your Google Calendar — then logs every action. It's an AI agent that does the work, not just a data sync.

How much does an AI employee cost?

Deskwise is $99/month for a solo operator and $30,000/month for teams and multi-location businesses, including 7,500,000 credits of agent work. Enterprise is scoped with our team. Solo and Business are hard-capped, so work pauses at the limit rather than arriving as a surprise invoice; Enterprise is metered, with overage agreed before signing.

Is there a Palantir alternative for small businesses?

Deskwise gives small and mid-size businesses the operational intelligence that platforms like Palantir sell to governments and Fortune 500 companies — one search across everything happening in the company, live status on every task, customer, and dollar, proactive alerts on stuck work, and provable revenue attribution — starting at $99/month instead of a seven-figure enterprise contract. It is operational intelligence plus an AI employee that acts on it.

Is there an AI employee that learns and improves over time?

Yes — Deskwise is a self-improving AI employee. Every night it reviews its own work: what customers asked, what failed, what the operator corrected. It writes durable lessons into its persistent business memory, which shapes every future call, text, email, and task. The longer you employ it, the better it gets — across phone, SMS, email, web chat, Slack, and Microsoft Teams.

Healthcare verticals + PHI-safe mode: what the agent will and won't touch

Name: Deskwise
Brand: Deskwise
Price: 99 USD

If you run a dental practice, vet clinic, or med spa, you've probably noticed that most scheduling software wants to integrate with your PMS (Dentrix, Open Dental, Eaglesoft, Aesthetic Record). The moment it does, you're inside HIPAA scope — BAAs, audit logs, breach reporting, the whole apparatus. Deskwise takes a different approach: we never touch PHI, so we stay outside HIPAA scope entirely. This page explains what that means in practice.

What counts as PHI

PHI (Protected Health Information) is patient identifier + medical fact. Specifically:

Diagnoses ("diabetes," "hypertension," "cavity on tooth #14")
Treatment plans + chart notes
Prescription names + dosages
Insurance member IDs + claim details
Radiology images + lab results
Anything that ties a person to a medical condition

What's NOT PHI: name, phone, email, appointment time, service type ("cleaning," "botox touch-up"). That's scheduling data — business contact + calendar, not medical record. Deskwise operates entirely in this layer.

What the agent will not do in healthcare verticals

Discuss symptoms ("my tooth has been hurting")
Discuss medications ("can I take ibuprofen with my Lexapro?")
Take insurance information (member IDs, group numbers, plan details)
Confirm or discuss any clinical content ("is the abscess healed?")
Echo medical information back even if the client volunteers it
Log medical content to the conversation database

When a client mentions any of the above, the agent redirects: "I'm here for scheduling — please discuss that with Dr. [Name] at your visit." A redaction layer runs on the conversation before storage, stripping anything that looks like a medical record number, prescription name, ICD code, or insurance pattern.

What the agent does handle

Booking by procedure type (cleaning, exam, consultation, IV drip)
Routing to the right provider based on procedure
Recall outreach for 6-month cleanings, annual exams, vaccine boosters
Reschedule + cancellation logic
Deposits + no-show fees (zero PHI involved)
Handoff to your existing intake forms (text the client a link, don't capture the answers ourselves)
Dormant patient recovery (the highest-ROI flow in healthcare scheduling)

Why we don't integrate with your PMS for clinical data

Some vendors would say "we'll integrate with Dentrix and pull charts so the agent knows the patient." That's a HIPAA-business-associate relationship and requires a BAA + audit program. It also means a single breach in our infrastructure could expose every client's chart across our customer base. We chose to design out of this exposure entirely — your PMS holds clinical records, Deskwise holds scheduling. Two systems, two scopes.

We do support write-back webhooks (a booking made via Deskwise can be pushed to your PMS calendar) so you don't have double-entry. But Deskwise never reads clinical data from the PMS.

If you need a HIPAA-business-associate scheduling tool (e.g. for a hospital system), Deskwise is not the right product. We're built for independent practices that want to stay outside HIPAA scope. See Connecting Twilio for the comms-layer setup that also stays out of scope.

Compliance posture summary

Data we collect: name, phone/email, appointment history with you, service preferences, payment method
Data we do not collect: anything in the PHI list above
Encryption: TLS in transit, AES-256 at rest, standard for SaaS
Access control: role-based, audit-logged
Data residency: US (AWS us-east + Cloudflare)
Sub-processors: Stripe, Twilio, Vapi (voice), Anthropic (Claude), Vercel (hosting)
Deletion: full account deletion within 30 days of request

Frequently asked

Can I get a BAA from Deskwise?

No — and that's the point. We don't sign BAAs because we don't handle PHI. Signing one would imply we do, which would create legal ambiguity. If you need a BAA-signed scheduler, you'd want a HIPAA-scoped vendor (and accept the compliance overhead that comes with it).

What if a client texts me a photo of a rash?

The agent declines to engage. The image is held in the conversation but isn't analyzed or echoed. You can choose to set a policy where image messages auto-escalate to a human.

Is dental scheduling without PHI actually compliant?

Yes. Many independent dental practices use phone-based front desks, paper sign-in sheets, and standalone scheduling — none of which trigger HIPAA. Deskwise is the digital equivalent: same scope, same compliance posture. We've had this reviewed by healthcare-compliance counsel.

Related in Healthcare

Transcripts, recordings, and privacy

TL;DR — every conversation is transcribed; voice calls are optionally recorded. You and your team see them; nobody outside your account does. PHI redaction is on for healthcare verticals.

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