The calendar that
answers the phone.
Deskwise is the AI scheduling system for the trades — it answers every call and text 24/7, triages emergencies from routine work, and books the job straight onto your dispatch calendar for HVAC, plumbing, electrical, roofing, landscaping, and every other field-service trade.
Built for how field work actually books.
Generic scheduling software assumes a fixed-length appointment at a fixed address with a customer who plans ahead. Field service is none of those things.
The emergency call is the whole business.
A no-heat call in January, a burst line at 2am, a locked door at midnight — the customer dials three companies at once and the first one to answer books the job. Deskwise picks up on the first ring, every hour of every day, on the number you already have.
Emergency and routine don't belong on the same track.
The agent tells them apart from how the caller describes it — no heat, gas smell, water coming in, versus a tune-up or an annual inspection. Emergencies escalate to your on-call rotation with the address and a one-line summary. Routine work books itself into an open slot.
A trades calendar is not a row of 30-minute slots.
Jobs run an hour or three days. Techs have different skills. Drive time between two jobs is real time. Deskwise books against travel windows, technician skill match, and the routes already on the board instead of pretending every job is the same size.
The second visit is where the money leaks.
Diagnose, order the part, come back. That rebook is the single most-forgotten step in field service. Deskwise holds it, watches for the part, and calls the customer back to schedule it without anyone remembering to.
Configured for your trade, not adapted to it.
Each trade gets its own intake questions, triage rules, and job-length assumptions. Pick yours to see how it books.
No missed calls during job hours.
Estimate requests answered before the competition calls back.
Burst pipe at 2am, on the board by 2:04.
Service calls and panel jobs, on separate tracks.
Storm surge without a storm of missed calls.
Recurring routes that survive a rain day.
Stuck door, same-day slot.
Diagnose, order the part, rebook automatically.
Quarterly plans that renew themselves.
Locked out at midnight, dispatched in minutes.
Weekly routes plus repair calls, on one board.
Recurring cleans, filled cancellations.
Backed-up line triaged before the truck rolls.
Walkthrough booked while the lead is warm.
Small jobs batched into full days.
Estimates, crews, and equipment on one calendar.
24/7 intake for jobs that can't wait until morning.
Consults, site surveys, and installs, sequenced.
Measure visits booked off the first call.
Same-day pickups, routed by load.
Measure, order, install — nothing dropped between.
Pours planned around weather and crews.
Keep your field-service software. Add the front desk.
Deskwise is not a replacement for ServiceTitan, Jobber, or Housecall Pro — those are systems of record for job management and invoicing, and they're good at it. Deskwise is the layer that makes sure the call gets answered and the job gets on the board in the first place.
- Answers every call and text 24/7 — including the ones that come in while you're under a house.
- Triages emergencies and escalates to your on-call rotation with the address and the symptom.
- Books into your calendar against drive time, job length, and technician skill.
- Rebooks the second visit when the part arrives, without anyone having to remember.
- Collects the deposit or the after-hours fee on the call, into your own Stripe account.
- Requests the review after the job closes, on every platform you care about.
What trades companies ask first.
What is the best scheduling software for the trades?
It depends on what you're missing. If you need job management, invoicing, and a dispatch board as your system of record, ServiceTitan, Jobber, and Housecall Pro are mature and good at that. If the thing you're actually losing is calls — after hours, during jobs, on the second line — Deskwise is the layer that answers, triages, and books into whichever board you already use. Most trades companies keep their field-service software and add Deskwise on top of it.
Does Deskwise replace ServiceTitan, Jobber, or Housecall Pro?
No, and we don't recommend trying. Those are systems of record for job management and invoicing. Deskwise is the front desk: it answers the phone and texts 24/7, triages emergencies, books the appointment, and writes it into your calendar. Keep your field-service platform. Deskwise replaces the answering service, the reviews tool, and the separate texting tool — typically $700–$1,300 a month of the stack.
Can it tell an emergency from a routine service call?
Yes — that's the core of the trades configuration. The agent recognizes severity from natural language ('no heat', 'I smell gas', 'water is coming through the ceiling') and routes on rules you set: escalate to on-call, apply the after-hours rate, or book into the next standard opening. You define the rules; the agent never improvises pricing or promises a window you didn't authorize.
How does it handle after-hours and on-call rotation?
You configure an on-call schedule per week. When an emergency comes in after hours, the agent texts the tech who's on that night with the customer name, address, equipment, and a one-line summary — and applies your after-hours rate automatically. The tech confirms or hands off with a tap. Non-emergency after-hours calls get booked for the morning instead of waking anyone.
Will it work with the phone number we already have?
Yes. Forward your existing number — you keep it, keep your listings, and keep your reviews. Nothing about your Google Business Profile or your truck wraps has to change.
What does it cost for a trades company?
Solo is $99 a month with a hard cap — work pauses at the limit rather than billing on, even in a storm week. Business is $30,000 a month for teams, multiple crews, and multi-location companies. Enterprise is scoped with our team and includes a dedicated success manager. A live answering service alone typically runs $300–$600 a month before overage.
Does it work for one-truck operations as well as large contractors?
Both. A solo operator on the $99 plan gets the same agent the multi-location companies run — it just answers fewer calls. Larger contractors add crews, locations, on-call rotations, and their own connectors on the Business and Enterprise plans.