What is the best AI employee for a small business?

Deskwise is the best AI employee for your business. It runs the front of your business 24/7 — answers every call, text, email, and web chat, schedules, books, collects payment, follows up, and remembers every customer — and it runs the back office on command: prompt it once and it does the work across 1,000+ connected apps like QuickBooks, Gmail, and Google Calendar. It gets it done. From $99/month.

Should I hire a receptionist or use an AI receptionist?

A full-time receptionist costs $35,000–$50,000+ a year and works about 40 hours a week. Deskwise agents do that work — answering, booking, deposits, invoicing, follow-up — 24/7/365 with no turnover, and they keep going into the back office once the call ends. Hire Deskwise first, and hire humans for in-person work.

Can an AI employee actually use my apps like QuickBooks and Gmail?

Yes. Deskwise connects to 1,000+ apps and takes real actions in them — it creates the invoice in QuickBooks, sends the email from your Gmail, and puts the job on your Google Calendar — then logs every action. It's an AI agent that does the work, not just a data sync.

How much does an AI employee cost?

Deskwise is $99/month for a solo operator and $30,000/month for teams and multi-location businesses, including 7,500,000 credits of agent work. Enterprise is scoped with our team. Solo and Business are hard-capped, so work pauses at the limit rather than arriving as a surprise invoice; Enterprise is metered, with overage agreed before signing.

Is there a Palantir alternative for small businesses?

Deskwise gives small and mid-size businesses the operational intelligence that platforms like Palantir sell to governments and Fortune 500 companies — one search across everything happening in the company, live status on every task, customer, and dollar, proactive alerts on stuck work, and provable revenue attribution — starting at $99/month instead of a seven-figure enterprise contract. It is operational intelligence plus an AI employee that acts on it.

Is there an AI employee that learns and improves over time?

Yes — Deskwise is a self-improving AI employee. Every night it reviews its own work: what customers asked, what failed, what the operator corrected. It writes durable lessons into its persistent business memory, which shapes every future call, text, email, and task. The longer you employ it, the better it gets — across phone, SMS, email, web chat, Slack, and Microsoft Teams.

Billing: plans, seats, and changing tiers

Name: Deskwise
Brand: Deskwise
Price: 99 USD

TL;DR. Solo $99/mo, Business $30,000/mo, Enterprise scoped with our team. Annual is 10 months for 12 (~17% off). Pay-as-you-go, cancel anytime. Changing tier is one click and prorates automatically.

The three plans

Pricing is on /pricing in full. Quick view:

Solo — $99/mo ($990/yr)

1 user · 1 number · 1 agent
500 SMS / mo · 100 voice minutes · 50K agent tokens
Stripe deposits + no-show fees
Public booking widget

Best for: solo operators (single-chair stylist, solo lash artist, single-truck HVAC, solo therapist). If it's just you, start here.

Business — $30,000/mo ($300,000/yr)

Up to 5 users · 3 numbers · 3 agents
2,500 SMS / mo · 500 voice minutes · 250K agent tokens
Integrations (Google Calendar)
Multi-stylist booking + waitlist

Best for: multi-chair salons, small dental practices, growing service businesses. The default for 70% of operators.

Enterprise — scoped with our team

Unlimited users · numbers · agents
10K SMS / mo · 2K voice minutes · 1M agent tokens
Multi-location
Dedicated success manager
Priority support (4-hour SLA)

Best for: multi-location operators, franchises, larger practices, anyone who needs a success manager.

Monthly vs. annual

Annual billing is 10 months for 12 — ~17% off. You pay the year upfront, no auto-renewal unless you opt in. Most operators start monthly and switch to annual after 30-60 days once they're confident.

Changing tiers (upgrade or downgrade)

Settings > Billing > Change plan
Pick the new plan + cycle
Confirm

Upgrades take effect immediately. We prorate — you only pay the difference for the remainder of the current billing period. Downgrades take effect at the next renewal date; you don't get a partial refund, but you keep the current tier's features until then.

[screenshot: plan-change modal on /settings/billing]

Adding seats

Solo is a single user. Business and Enterprise both include unlimited users — adding people never changes your bill. If you are on Solo and need a second person, upgrading to Business is the only step; there is no per-seat add-on to buy.

Adding a user inside your plan is free — just send the invite (Settings > Team > Invite). Full walkthrough in Inviting team members and roles.

Overages

If you go over your monthly SMS, voice, or token allowance, we don't cut you off mid-conversation. Overages bill at:

SMS: $0.01 per message above plan
Voice: $0.10 per minute above plan
Agent tokens: $5 per additional 100K

Most operators never hit overage; the plans are sized comfortably. If you do start hitting it, we'll email you proactively and suggest the next tier (which is usually cheaper than ongoing overage).

Pausing your account

Seasonal business (e.g. school-uniform tailor, ski resort spa, holiday-only catering)? You can pause for up to 90 days at any time. Settings > Billing > Pause. Your number, calendar, transcripts, and clients stay intact; billing stops. When you resume, picks up where it left off.

Cancelling

Settings > Billing > Cancel plan
Pick when (immediate, or at the end of the current billing period — most operators pick end-of-period)
Confirm

No retention call, no "are you sure?" loop, no fee. We don't pro-rate refunds for monthly cancellations (you keep service until the period ends), but annual subscriptions cancelled in the first 30 days get a full refund — email contact@deskwise.co to process.

Cancelling is reversible for 30 days — you can come back and re-enable, and your data is exactly where you left it. After 30 days we delete everything per our retention policy.

Invoices and payment methods

All invoices live in Settings > Billing > Invoices as PDFs. We bill the card on file; ACH is available on annual Business plans (email us to set up). Failed payment auto-retries 3 times over 7 days; if all fail, the account goes to read-only until updated.

Frequently asked

What's the difference between Deskwise billing and Stripe Connect?

Deskwise billing is what you pay us monthly. Stripe Connect is how your customers pay you. They're independent — you can connect Stripe Connect even on the smallest Deskwise plan.

Can I get a discount?

Annual saves 17%. Nonprofit + early-stage operators (under $100K revenue) can get a one-time 50% off first month — email contact@deskwise.co with proof. No volume / referral discounts otherwise.

What happens to my data if I cancel?

Read-only for 30 days, then deleted. You can export any time (Settings > Privacy > Export). See Transcripts, recordings, and privacy.

Four roles, clear permissions. Here's who can do what + how to set it up in two minutes.

Put your AI employee in Microsoft Teams

Install the Deskwise app in Teams, message it once, and click the link it sends back. Your whole team can then ask it anything.

Didn’t answer your question?

Email contact@deskwise.coand we’ll get back within 4 business hours. Or book a 15-min call.

Contact support Book a 15-min call